Privacy policy

Cases where we Collect Personal Information

Definitions

“Visitor information” is any data that is not personally identifiable, including country, device used, referring/exit pages, time on page and other such information that allows us to improve our user experience and business services.

“Personal information” includes any information which personally identifies or is connected to a specific person, such as name, email, phone number and photos/avatars. 

Personal Information via our Contact Page 

Cosmenagroup.com collects visitor data in aggregate, but does not track personal data. You cannot be identified in this tracking. The exception to this is if you request information from us via the “Contact” page on our website. We require the use of your personal information (name, email, etc) to respond to your request and answer any questions or concerns. We do not store this information longer than is absolutely needed for customer service. You have the right to learn how your personal information is being stored, update your contact information or have your information removed as outlined in the “What are Your Rights” section below.

By contacting us, you are agreeing to allow Cosmena Group to collect your personal information for the limited purposes of customer service, following the guidelines in this privacy policy.

How We Use the Data

If you are accessing the cosmenagroup.com website, we automatically collect the same standard visitor information as most online businesses. 

Google Analytics

Cosmena Group uses Google Analytics to track the flow of website visitors throughout the site, and other non-identifiable metrics in accordance with the Google Privacy and Terms found here

We use cookies to store information about visitors preferences, record user-specific information on which pages the user accesses or visits, customize webpage content based on visitor browser type, or other information that the visitor sends via their browser. 

Cookies and Log Files

Cosmena Group makes use of cookies and log files to analyze how you interact with our website and improve the way we offer our business services. This information is not personally identifiable, and includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track visitor movement around the site, and gather demographic information. 

IP addresses, and other such information are not linked to any information that is personally identifiable. For more information on our cookie and advertising policies, visit our Cookie information page.

Device Information

We may collect certain visitor information about your device, such as the operating system, browser, language preference, operating system, device model and manufacturer. We use this information to ensure our website is accessible and responsive across multiple platforms. How much data we collect depends on your device type and settings/preferences, while accessing our website.

Sharing of Information

We share certain aggregate, non-identifying information with our internal team to discuss how users are responding to our website layout, offers and events. We do not sell your personal information for monetary or other consideration, or share it with third parties.

How Long the Data is Stored

Data Storage

All Google Analytics data is non-identifiable and will be stored for up to 5 years. Your personal information provided to us from the Contact page on our website will be stored for 2 years from the last date of contact. In the event of the sale or acquisition of Cosmena Group, we will notify visitors on our website or through email and ensure the confidentiality of personal information in accordance with this policy. 

Data Security

We use commercially reasonable measures to protect your data against unauthorized access, including shielding your personal data from non-essential employees. Our website uses secure SSL and the transmission of all site data is encrypted. In addition, we follow standard safety protocols regarding incident response and data breach notification processes. 

What are Your Rights?

The GDPR (General Data Protection Regulation) is a set of privacy laws that ensure you have control over the collection and usage of your personal information. Cosmena Group takes these privacy and data protection rights very seriously and welcomes your questions and concerns.  

You can contact us at info@cosmenagroup.com to:

• Learn more about how your data is being used, stored, processed and shared
• Update inaccurate or out-of-date information collected through the Contact page
• Have your personal data removed
• Opt out of any communication or marketing
• Request further information about this policy and its safeguards

We will respond in a timely manner to explain, correct, or remove data at your request. 

Privacy and Data Concerns

If you have any concerns regarding how your personal data is being handled, please reach out to us immediately so we can resolve any disputes. In the EU, you have the right to complain about our collection and use of your personal information to your local data protection authority, which can be found here.